Q: Are there any hidden fees?
No. All of our fees are one-time. Nothing hidden and no per-transaction costs associated with using our service. Learn more on our pricing page. The only fee you may encounter is if you need 30 minutes or more of edits to your map that you are unable to do yourself. In this case we charge an hourly rate of $95.
Q: Can we upsell the expanded exhibitor profiles to our exhibitors?
Absolutely. That's the hope. We built it not only to expand what you can offer to exhibitors but also as a potential revenue generator for you.
Q: If we buy a map for this year's convention (show, expo, etc.), will we have to buy it again next year?
Yes. Our pricing is based per-show.
Q: Will we have to pay extra for additional features as they are added or become available?
No. We do keep updates bundled with individual tiers, but as we make updates to the existing tiers (such as exhibitor plus or registration), the cost does not go up if you've already paid.
Q: What if I buy in at a lower tier and then want to switch up - is that possible? Or am I locked in?
If you decide after you've purchased that you'd like to add on another tier, like exhibitor plus or registration, that's not a problem and you'll just be charged the difference.
Q: How can I pay? When is payment due?
We accept credit card, check, and money order. Because our turn-around time is so fast, payment is due immediately.
Q: If I'm upselling to exhibitors, how do they pay?
This depends on your setup. You must use a payment gateway that is used within our system. But once that is set up, you have the ability to charge them through the booth sales process or by creating and sending invoices directly to them.