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Customer Support

Great support is critical for success

Whether you're new to interactive mapping or are coming from another vendor, there are bound to be questions. Providing help and answers is a crucial part of our service.



Setup and Delivery

We build out the map

Before handing the reigns over to you, we will do as much of the heavy lifting as we can. We'll take the map in whatever format you provide it in and convert it for use within our system.

We provide on-demand training

While training usually isn't necessary to get started, we offer it for each map delivery. If you have questions or concerns you are encouraged to ask and we will take the time to answer and make sure you have what you need.

Ongoing Support

Dedicated Account Management

While you are a client of Map Dynamics you will have a dedicated account manager to facilitate map production, bug resolution, and general questions.

Additional training

If you need additional training to use the software, please call or email and we will schedule a time.

A real person, available by phone

If you have questions, feel free to call our support team or your account manager. We are available between 9:30am and 5:00pm, EST.

Personal email support

We do our best to respond to all email requests within 4 business hours. Email is the preferred way for most of our clients to get answers to their questions.


Modern, Scalable, and Reliable

We put great effort into maintaining a modern platform built to be secure and handle a tremendous volume of traffic. This is a critical part of how we support our clients. We want to make sure it's here for you when we can't be.



Our Platform

Distributed
Architecture

Each portion of the Map Dynamics platform is housed and run in a separate container to minimize chain-reaction system failures and increase efficiency in resource usage and scaling.

Scalable, Cloud-based Infrastructure

Our software runs on a custom-configured environment that is purpose built to host even the highest-traffic websites and allow for on-demand scaling of resources.

Daily Code and Data Backups

In the case of catastrophic or even minor system failure, all code and data is backed up daily and rotated on a 60-day cycle.

Content Delivery Network (CDN)

Utilized to provide faster, more reliable delivery of media content to speed up access of our floorplans and exhibitor information.

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Individual Features

 







Phone:
888-526-5542 (ext. 1)